Trisakti Institute of Tourism Library
This book presents a variety of discussions from different countries about regulations and applications of ethics in business practice. It demonstrates how Ethics, both in the world of business and in academic life, is consistently a central and unavoidable issue that institutions must devise new regulations on a regular basis to address. Given that applying such regulations becomes complicated…
Penelitian ini juga memiliki tujuan yaitu untuk mengetahui pengaruh kualitas pelayanan ( reliability, responsiveness, assurance, emphaty dan tangible) terhadap kepuasa pelanggan dan mengetahui diantara indikator kualitas pelayanan yang mana yang berpengaruh dan kurang berpengaruhterhadap kepuasan pelanggan.