Gaya APA

America, T, C, I, O. (2001). Remarkable service : a guide to winning and keeping customers for servers, managers, and restaurant owners . New York: John Wiley & Sons, Inc..

Gaya MLA

America, The, Culinary, Institute, Of. "Remarkable service : a guide to winning and keeping customers for servers, managers, and restaurant owners". New York: John Wiley & Sons, Inc., 2001. BUKU.